At Winky the Super Dog, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges. Please contact us within 30 days of receiving your order to initiate a return or exchange. Once we receive your returned item(s), we will issue a full refund or send a replacement item(s) as requested. Please note that the item(s) must be returned in their original packaging and in new condition. Shipping fees are non-refundable. If you have any questions, please don't hesitate to contact us.